Lumi KidsResponse time: within 24 hours on weekdays. Including your device model, iOS version and a screenshot helps a lot.
Common situations
Lumi won’t connect (“I couldn’t connect”)
Live conversation needs an internet connection. Check Wi-Fi or mobile data and restart the app. School or corporate firewalls can block the live connection. Lessons and games keep working offline.
The microphone doesn’t work
Open iPhone Settings → Lumi Kids → allow Microphone. Unplug headphones and check the mute switch.
My purchased minutes don’t show up
Parent zone → “Restore purchases”, and make sure you are signed into the same App Store account. If it persists, send us the transaction id and we will credit the minutes manually.
My child picked the wrong language
Parent zone → edit the child profile → change the target language. Progress is kept separately per language.
I forgot the parent PIN
On the PIN screen choose “Forgot PIN” to return to the multiplication question, then set a new PIN.
Talk time runs out too quickly
Time only runs during live chat, but silent seconds count too. Short 3–5 minute conversations work best for young children; you can adjust the daily limit in the parent zone.
I want to delete everything
Parent zone → “Delete all data”. Profiles, progress and records are removed from the server as well. This cannot be undone.
App details
- Devices: iPhone and iPad, iOS 17 or later
- Instruction language: Turkish · Target language: English or German
- Ages: 4–9
- Publisher: APPFUSION LABS
If you find a bug, or Lumi ever answers inappropriately, please tell us — those reports jump the queue.
Last updated: 2026-09-16 · hello@lumikids.live